ACS Internet Help Desk

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  FAQ and Basic Terminology
Speedline Questions

What is Speedline?
Answer: Speedline is a term ACS uses for its high speed Internet connections. These connections could include DSL (Digital Subscriber Line), Cable, or FTTH (Fiber To The Home), these connections are sometimes know as Broadband connections also.

What is a high speed modem?
Answer: A modem is a small device (approx 6"x4"x2") that an ACS tech installed at your location. ACS uses DSL (Digital Subscriber Line) modems and Cable Modems, a Fiber to the Home (FTTH) connections will not have a modem.
Click here to view these modems.

Can I just plug my computer into the high speed modem and access the Internet?
Answer: For most DSL Speedline connections you will be able to do this. You may see a FNGI screen that will ask you to enter your username and password. This most often, is the first part of your email address with ACS and its password.
Click here to view a FNGI screen.
If you have a cable modem you will not see a FNGI screen.

If I have 2 or more computers can I switch the computer connected to the modem?
Answer: If you have a DSL Modem or FTTH connection you can switch between computers, you may have to enter your username and password in the FNGI screen when you switch.
If you have Cable Modem you will have to call the Help Desk and we will have to free up the IP address for the first computer so the second computer can receive an IP address.

What is a FNGI screen?
Answer: The FNGI screen displays from an ACS server. This server authenticates some of our DSL(Digital Subscriber Line) and FTTH (Fiber To The Home) customers. After authenticating (with username and password, and restarting your computer or if you have a router, your router) you will receive and public IP address. With a public IP address you should be able to "surf" the Internet and do email. You will not see the FNGI screen using a cable modem.

Do I have to keep calling in to switch computers if I have a Cable Modem?
Answer: For the most part, yes. There is a command line command to free up the old address, but this gets somewhat involved and is not user friendly. A simple solution to the problem may be to use a Router.

What is a Router?
Answer: A Router is a device connected to your modem (Cable or Dsl Modem) or FTTH (Fiber To The Home) connection. Multiple computer can then connect to the router amd all computers can be online at the same time. The router can be a wired or a combination of wired/wireless. A wired router is connected using a Ethernet Category 5 cable between the router and modem, and between the router and computer.
If using a wireless router you will want to setup wireless security. Click here to view some aspects of that setup.
Email Questions


How do I check my arvig.net email account?
Answer: There are two methods to check you arvig.net email account, one method is to use webmail and a second method is to use a email client on your computer

How do I check my arvig.net email account using webmail?
Answer: You can access you webmail by going to http://www.arvig.net and entering you email address, password and clicking the circle with the arrow.
Click this link to view some screenshots or from the homepage go to Important Things > Web Mail.

How do I setup my arvig.net email account to download emails to my computer?
Answer: There are many different email clients, Windows Mail, Outlook Express, Thunderbird, Microsoft Outlook, and Mac Mail, just to mention a few.
For Windows you can click this link and then click the appropriate button on top to view the screenshots for your email client.
Dialup Questions









Cache:

Pronounced cash, a special high-speed storage mechanism. It can be either a reserved section of main memory or an independent high-speed storage device. Two types of caching are commonly used in personal computers: memory caching and disk caching.
CPU:

Abbreviation of central processing unit, and pronounced as separate letters. The CPU is the brains of the computer. Sometimes referred to simply as the processor or central processor, the CPU is where most calculations take place. In terms of computing power, the CPU is the most important element of a computer system.
Ethernet Category 5 cable:

This cable is used for a high speed broadband connection, it will connect your computer to your modem or router. It is sometimes referred to as a "cat5" cable or "ethernet" cable. It looks somewhat like a phone cable only the cable is thicker. Click here to view a cat5 cable.
Input Device:

Any machine that feeds data into a computer. For example, a keyboard is an input device, whereas a display monitor is an output device. Input devices other than the keyboard are sometimes called alternate input devices. Mice, trackballs, and light pens are all alternate input devices.
Monitor:

Another term for display screen. The term monitor, however, usually refers to the entire box, whereas display screen can mean just the screen. In addition, the term monitor often implies graphics capabilities.
The resolution of a monitor indicates how densely packed the pixels are. In general, the more pixels (often expressed in dots per inch), the sharper the image.
Output Device:

Any machine or component that attaches to a computer. Examples of devices include disk drives, printers, mice, and modems. These particular devices fall into the category of peripheral devices because they are separate from the main computer
Ram:

Pronounced ramm, acronym for random access memory, a type of computer memory that can be accessed randomly; that is, any byte of memory can be accessed without touching the preceding bytes. RAM is the most common type of memory found in computers and other devices, such as printers.
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