Getting Started
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High Speed Devices and Info
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High Speed customers will either have a DSL, Cable-Modem, or Fiber-To-The-Home broadband connection. Click on the
button above to learn more about using your high speed connection. This page also has information about fngi and using
a wireless router.
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Cable Modems
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Most of our cable modems are of 2 types, Motorola and Tarayon. There are also 2 forms of wireless cable
modems being used: Motorola and Linksys. Cable modems deliver a high bandwidth at greater distances. The
management software used is able to assign bandwidth per modem which means customers receive a more constant
bandwidth.
When changing devices with a cable modem you will need to release the old device's IP address so the new
device can receive an IP. You can do this from the old device by typing ipconfig /release from the command prompt
before installing the new device. Or if you are unfamiliar with this just call the Help Desk and we can free up
the old device for you. 1877-290-0560
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DSL Modems
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ACS uses a varity of DSL Modems, some of the brand names are:
Pannaway, Paradyne, Zhone, Speedstream, and Westel. Your phone line will be connected to the modem and your computer or
router will also be connected to the modem.
With a DSL Modem you can talk on your phone line and also connect to the Internet. If you use a router you will be able
to connect multiple devices, see below for more information about routers.
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Fiber To The Home
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The two images on the left are part of the Fiber To The Home(FTTH)instalation , the image on the far left is called an ONT,
the ONT will be installed outside you home.
The second image is a white power supply and a gray SMC switch. The power supply and switch will be located inside the home,
either in the basement or garage.
This switch can deliver a data connection to a computer and IPTV (tv over Internet).
A FTTH connection can deliver very high bandwidths, this offers the most promise for the future.
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FNGI
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FNGi is an authentication software for our Speed Line customers. You will
need to enter your username and password, for most customers this is the first part of your
email address and password, if you receive an error, please call the help desk,
1877-290-0560. You should only have to authenticate one time unless you change your computer or router.
Once you have successfully authenticated the screen will say Congratulations, if you have
router you only need to restart that device, if you have only a computer, you will need to
restart the computer. Once you restart you will receive a public IP address and be able to
surf the Internet. If you have problems, please call the Help Desk 1877-290-0560.
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Wireless Connection
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Wireless connections are created by using a wireless router or access point. There will be a wire connection,
dsl modem, cable modem, or fiber to the home connection, feeding the wireless device. Some of the most used
wireless devices are Dlink, Linksys, and Netgear. Some considerations concerning these devices are the number of
users and your bandwidth. If you have many users on your network, you will want to invest in a high quality device. Also if you have a high bandwidth (over 5 Meg) connection, you will want a high quality device.
Security: Security on a wireless connection is very important. Without security your wireless connection
is open for everyone to use, and as a result your connection speed may be very slow and your network
more vulnerable. Two steps to correct this problem are listed below, the images show a Dlink router. Most other
router are very similar or will have a wizard to help you configure the router.
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1. Change the default username and password to log into the router
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2. Use WPA autherntication with encryption
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