Getting Started
FAQ and Basic Terminology
Windows Vista, XP, 2000, Me, Win98
 Speedline Setup
Dialup Setup
Email Setup
Macintosh OSX, OS 9
Speedline Setup
Dialup Setup
Email Setup
Configuring Web TV
Getting Connected To The Internet
You're Connected! Now what?
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Speedline Setup
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Speed Line customers will either have a DSL, Cable-Modem, or Fiber-To-The-Home broadband connection. Click on the
button above to learn more about using your high speed connection.
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DHCP
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Most high speed connections are setup as DHCP (Dynamic Host Configuration Protocol);
this is the default setting for a network card and it means the customer does not
need to make any changes to the network card.
This is a more efficient use of IP addresses and it
is usually the easiest for the customer to setup.
It also means the IP address received by the computer or router can change at times.
It usually means just plug the computer in and you are ready to go on the Internet.
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FNGI
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FNGi is an authentication software for our Speed Line customers. You will
need to enter your username and password, for most customers this is the first part of your
email address and password, if you receive an error, please call the help desk,
1877-290-0560. You should only have to authenticate one time unless you change your computer or router.
Once you have successfully authenticated the screen will say Congratulations, if you have
router you only need to restart the device, if you have only a computer, you will need to
restart that device. Once you restart you will receive a public IP address and be able to
surf the Internet. If you have problems, please call the Help Desk 1877-290-0560.
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Cable Modems
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Most of our cable modems are of 2 types, Motorola and Tarayon. There are also 2 forms of wireless cable
modems being used: Motorola and Linksys. Cable modems deliver a high bandwidth at greater distances. The
management software used is able to assign bandwidth per modem which means customers receive a more constant
bandwidth.
When changing devices with a cable modem you will need to release the old devices IP address so the new
device can receive an IP. You can do this from the old device by typing ipconfig /release from the command prompt
before installing the new device. Or if you are unfamiliar with this just call the Help Desk and we can free up
the old device for you. 1877-290-0560
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Fiber To The Home
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Wireless Connection
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Wireless connections are created by using a wireless router or access point. There will be a wire connection
feeding the wireless device: dsl modem, cable modem, or fiber to the home connection. Some of the most used
wireless devices are Dlink, Linksys, and Netgear. Some considerations concerning these devices are the number of
users and your bandwidth. If you have many users on your network, you will want to invest in a high quality device. Also if you have a high bandwidth (over 5 Meg) connection, you will want a high quality device.
Security: Security on a wireless connection is very important. Without security your wireless connection
is open for everyone to use, and as a result your connection speed may be very slow and your network
more vulnerable. Two steps to correct this problem are listed below, the images show a Dlink router. Most other
router are very similar or will have a wizard to help you configure the router.
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1. Change the default username and password to log into the router
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2. Use WPA autherntication with encryption
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Static IP Addresses
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There are two methods of using a static IP address, they can be directly set on your router/computer, as shown at the left, or
the static IP can be set on our devices, and your equipment is left DHCP, your device will always receive that IP.
This second method is referred to as a "Sticky IP."
There is an added cost to acquire a static IP, if you run a server or with some VPN connections you may need a
static IP address. If you need a static IP, please contact Customer Service.
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